Agents
Instinct and Meta Muse add voice calling
TechCrunch AIhigh confidence
Why it matters
- →Voice calling enables agents to interact with legacy systems that lack APIs or web interfaces.
- →Parity in this feature suggests voice is becoming a standard requirement for consumer AI agents.
- →The move shifts AI from passive information retrieval to active, real-world task completion.
AI agent startups Instinct and Meta’s Muse have both added the ability to place phone calls, marking a convergence in their capabilities. Instinct's new 'Concierge' feature allows users to book restaurants without online reservations or manage service issues via voice, while Meta's Muse now handles calls to U.S. businesses. This development places both platforms on equal footing regarding voice-based task execution, a key differentiator in the competitive agent market. Instinct continues to attract significant investor interest with reports of a $10 billion valuation, while Muse has seen rapid adoption, outpacing Meta AI's initial launch metrics.
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