
Disney has appointed Karandeep Anand as its first-ever Chief Technology Officer, signaling a major shift in corporate strategy under new CEO Josh D’Amaro. Anand joins from Character.AI, where he served as CEO starting in May 2025 after previously acting as a board adviser. His tenure at the AI chatbot company was marked by significant controversy, including a September 2025 cease-and-desist letter from Disney accusing the startup of infringing on its intellectual property rights through unauthorized character interactions. Anand brings extensive experience from Microsoft and Facebook to the role.
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© TechCrunch AIMeta’s consumer agent Muse is rolling out voice calling to US businesses for paid subscribers, targeting the tedious task of customer service navigation. With over 10 million users, Meta is betting that AI’s infinite patience will replace human frustration with phone trees and hold times. The feature leverages improved voice mimicry to interact with receptionists, though many still hang up upon detecting non-human voices. This moves Muse from text-based assistance into active, autonomous execution of real-world tasks, marking a significant step toward mainstream consumer AI utility.
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