Market & Regulation
M&T Bank Deploys AI Copilots to 15,000 Employees
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Why it matters
- →M&T Bank's AI deployment enhances operational efficiency and accuracy across various functions.
- →The initiative reflects a broader trend of integrating AI into banking operations for improved service delivery.
- →The bank's focus on data governance and human oversight ensures responsible AI use.
M&T Bank has expanded its use of AI by deploying copilots to over 15,000 employees, enhancing operations in areas such as customer service and risk management. This initiative is part of a broader technology overhaul that began in 2018, which saw the bank increase its in-house technology workforce and significantly boost technology spending. The bank uses AI tools like Microsoft Copilot to streamline tasks, while maintaining strict data governance policies. This deployment reflects M&T's commitment to integrating AI into its operations while ensuring data security and human oversight.
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